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this program provides the tools needed to strengthen client engagement
How to Overcome Speaking Faults
A well-trained contact centre can be the difference between gaining more customers and losing customers
their peers
What Do They Want
Conflict Resolution eLearning Course Workplace Essentials this program provides the toolsWelcome to the Conflict Resolution workshop. Wherever two or more people come together, there is the possibility of conflict. This course will give participants a six step process that they can use to modify and resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger and using 'The Agreement Frame'. There are 12 Modules to the course, each Module may take an hour or more to complete,
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